Right of withdrawal

Right of withdrawal

The online Purchaser has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except for the cases of exclusion provided for in point 10 below.

To exercise this right, the online buyer is required to inform Sognoamericano of his decision through an explicit declaration within 14 days from the date of receipt of the Products.

This declaration may be exercised through a communication sent by registered letter with return receipt

If the online Purchaser intends to exercise the withdrawal before having received the Products, the notice of withdrawal may be sent at any time before their receipt.

Effects of withdrawal

If the right of withdrawal is exercised, the on-line Buyer must return the goods received, without undue delay, within and no later than 14 days from the day on which Sognoamericano was informed of this decision .

the Products must be returned in the same box in which they were received and the costs of the relative shipment, unless otherwise agreed between the parties, are borne by the sender

In this case, the online Buyer will be refunded within 14 days. from the date of receipt of the notice of withdrawal, all payments that he has made to Sognoamericano including delivery costs

These refunds will be made using the same means of payment used by the online Buyer for the initial transaction, unless expressly agreed otherwise; In the event of a bank transfer, the online Purchaser will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN). In case of payment in cash on delivery Sognoamericano will refund the current account indicated in the return request made by the buyer

In any case, the online Purchaser will not have to incur any costs as a result of this reimbursement

Conditions for exercising the Right of Withdrawal

a) The right does not apply if the online Purchaser is not a consumer and therefore, for example, has requested the sending of an invoice.

b) The right applies to the Product purchased in its entirety; therefore if the Product is made up of several components or parts it is not possible to exercise the withdrawal only on part of the Product purchased.

c) the law does not apply in the case of products made to measure or clearly personalized;

d) the right does not apply in the case of products that risk deteriorating or expiring rapidly

e) in the case of sealed products that do not lend themselves to being returned for hygienic reasons or related to health protection or that have been opened after delivery.

In cases of exclusion of the right of withdrawal, Sognoamericano will return the purchased Products to the online Purchaser, charging the shipping costs to the same.

Applicable law and jurisdiction

The sales contract between the online buyer and Sognoamericano is understood to be concluded in Italy and governed by Italian law.

For the solution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders, if the online Buyer is a consumer pursuant to the Consumer Code, the court of his municipality will have exclusive jurisdiction of residence or domicile if located in the Italian territory; in all other cases