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General terms and conditions

. Warranty and defect of conformity

The legal guarantees provided for in Articles 129, 130 and 132 of the Consumption Code apply to the sale of the Products. The Online Buyer has the right, at his option and provided that the Product type allows, to repair or replace the Product’s compliance, or to a reasonable reduction in the price or termination of the contract. The Online Buyer shall lapse on such rights if he / she does not denounce Sognoamericano the default within two months from the date he discovered the defect.

. Complaints

Any claim, such as in case of defects in conformity of the delivered products the online Buyer must immediately contact Sognoamericano

Sognoamericano is committed to responding to all requests received within a maximum of 7 business days

  • Right of withdrawal

The Online Buyer has the right to withdraw from the Purchase Agreement for any reason, without the need to provide explanations and without any penalties, subject to the exclusion cases provided for in Section 9 below.

In order to exercise this right, the online purchaser is required to inform Sognoamericano of its decision through an express statement within 14 days of receipt of the Products.

This declaration can be made through a communication sent by registered letter addressed

If the Buyer online intends to withdraw before receiving the Products, the notice of withdrawal may be sent at any time prior to their receipt.

. Effects of recess

If the Right of Withdrawal is exercised, the on-line Buyer must return the goods received without undue delay within and not more than 14 days from the day Sognoamericano was informed of this decision: the shipment of the delivered goods shall be Sent, together  with the copy of the purchase invoice

Products must be returned in the same box as they are received and the costs of the relevant shipment, subject to different arrangements between the parties, are to be borne by the sender

In this case the online Buyer will be refunded within 14 days. From the date of receipt of the notice of withdrawal, all payments made by him in favor of Sognoamericano including delivery costs

These refunds will be made using the same means of payment used by the Buyer on_line for the initial transaction, unless expressly agreed otherwise; In the case of a wire transfer, Customer care will be provided on line by providing the banking coordinates on which to obtain the repayment (account holder, name and address of the Bank and IBAN).

In any case, the online Buyer will not be responsible for any costs as a result of such redemption

. Conditions for the exercise of the right of withdrawal

a) The right does not apply if the online Buyer is not a consumer and therefore, for example, has requested the invoice.

b) The right applies to the Product purchased in its entirety; therefore, if the Product is made up of multiple components or parts, it can not be withdrawn only on part of the Product purchased.

c) the right does not apply in the case of tailor-made or clearly customized products;

d) the law does not apply in the case of products likely to deteriorate or expire rapidly

e) in the case of sealed products which can not be returned for health reasons or which are related to health protection or which were opened after delivery.

In cases of withdrawal, Sognoamericano will return the purchased Products to the Buyer online, charging the shipping costs.

. Applicable Law and Competent Jurisdiction

The sales contract between the Online Buyer and Sognoamericano is understood to be concluded in Italy and governed by the Italian Law.